Effective Date: 2^nd April 2025

Wantok Nurse Pty Ltd is committed to providing quality services and respecting your right to privacy. This policy outlines our ongoing obligations to you in respect of how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au.

1. What is Personal Information?

Personal Information is any information or opinion that identifies an individual. Common examples include:

• Full name
• Date of birth
• Residential and mailing addresses
• Email addresses
• Phone numbers
• Employment history and resume
• Identification documents
• Professional qualifications and AHPRA registration
• Emergency contact details

We may also collect information through website interactions, cookies, online forms, emails, phone calls, or other correspondence.

2. Why We Collect Personal Information

We collect personal information for the primary purpose of delivering recruitment and placement services. This includes:

• Matching nurses with job opportunities
• Verifying credentials, working rights, and professional standards
• Contacting you regarding roles, applications, or placements
• Managing ongoing professional relationships
• Marketing, newsletters, and industry updates (you may unsubscribe anytime)

We may also use your personal information for secondary purposes closely related to the primary purpose where you would reasonably expect such use or disclosure.

3. How We Collect Personal Information

Your personal information is collected in several ways, including:

• Directly from you (via our website, phone, email, forms, or interviews)
• From third parties such as referees, previous employers, credentialing authorities
• Through publicly available sources and social media
• Automatically via cookies and analytics on our website: http://www.wantoknurse.com.au

We take reasonable steps to ensure that you are made aware when your information is collected from third parties.

4. Sensitive Information

Sensitive Information includes details such as:

• Racial or ethnic origin
• Health and medical information
• Criminal record checks
• Religious or philosophical beliefs
• Trade or professional memberships

This information will only be collected, used, or disclosed:

• With your consent
• Where it is directly relevant to the services we provide
• As required or authorised by law

5. Disclosure of Personal Information

Your personal information may be disclosed to:

• Healthcare providers or clients with whom you are matched
• Background check providers or credentialing agencies
• Government authorities, if required by law
• IT or cloud service providers (under strict confidentiality agreements)

We do not sell, rent, or trade your information to third parties for any purpose.

6. Data Security

We take your privacy seriously and have implemented reasonable measures to protect your data, including:

• Password-protected systems
• Secure databases and file storage
• Limited access to sensitive information

When your information is no longer required, we securely destroy or de-identify it, unless it is required to be retained by law (e.g., for a minimum of 7 years in clinical or employment records).

7. Access and Correction

You can request access to, or correction of, your personal information at any time. We will:

• Provide access unless legally restricted
• Update or correct inaccurate information
• Require identity verification before releasing personal information

There is no fee to request access, but an administrative fee may apply for a copy of your records.

8. Maintaining Accurate Records

We aim to keep your information current and accurate. If your details change or you notice an error, please contact us so we can update our records promptly and continue to provide high-quality services.

9. Cookies and Website Analytics

Our website may use cookies to improve functionality and user experience. Cookies may collect non-identifiable data like browser type, pages visited, and device information.

You can choose to disable cookies through your browser settings, although some website features may be affected.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third parties and encourage you to read their privacy policies.

11. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

12. Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or the way Wantok Nurse handles your information, please contact us:

Wantok Nurse Pty Ltd
📧 Email: contact@wantoknurse.com.au
📞 Tel: 0404 109 094
🌐 Website: http://www.wantoknurse.com.au

We take all privacy concerns seriously and will respond in a timely and respectful manner.